The original networking topology previously (and currently) supported by Tesira, Converged Network - Dual Network Connections utilize both the control and AVB ports of each server-class device connected to the same network. Supported Network Topologies Converged Network - Dual Network Connections If the Control Interface has been configured for DHCP, connecting it to a network will begin DHCP negotiation for an IP address. The front panel of the device will be updated to display the IP address of the Control interface. On systems with a single connection to the AVB port, connecting the Control interface to the network will cause the Control interface to accept control traffic. The front panel of the device will be updated to display the IP address of the AVB interface, as control communications may only use this interface. On systems with a dual control and AVB connection, disconnecting the Control NIC will cause the system to accept control traffic over the AVB interface. Network connection behavior will reflect and dynamically accommodate the physical connection state of the control and AVB NICs. This allows Control NIC to be optionally disconnected. For details check the section above.įor details on the network parameters, check Understanding Network Test Results.The Single Network Connection feature allows AVB Network Interface Card (NIC) to handle all control and media communications. You will be redirected to the Freshworks network test tool where you can test your connection. Testing your connection from Freshdesk/FreshsalesĬlick on the phone widget inside your Freshdesk/Freshsales account.Ĭlick on ‘Test your connection’ at the bottom right corner. A green check mark indicates a successful test connection.Ĭlick on the down arrow to view the detailed results and to understand each test parameter, check out the section below. This entire test takes two to three minutes to run. Next, click on the Start button to test the bandwidth and DNS configuration. Click on the Play button to view the audio test results. To test your audio devices (speaker and microphone), click on the Record button and record your voice. When you hover over the ‘Test Connection’ button, you will see the last time you ran the test.Ĭlick on the ‘Test connection’ button next to your call widget. However, you can always test your connection using the ‘Test connection’ button next to your call widget.
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This ensures your network is ready to make calls through Freshdesk Contact Center.
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When you make/receive a call for the first time in Freshdesk Contact Center, you will be prompted to test your connection. Using the Freshdesk Contact Center network test tool Info: Check Network Requirements and Recommendations to see general guidelines and connectivity checklist for Freshdesk Contact Center. The tool runs network diagnosis and provides a detailed report on various network quality parameters that helps you easily identify and resolve common network issues with audio quality or check if any ports or domains need to be whitelisted.
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Running a network test can help you troubleshoot network issues and quickly resolve them.įreshdesk Contact Center provides an in-house network test tool to test your network connection. Due to certain network issues, you may sometimes experience frequent call drops, have garbled calls, or one-way audio. A working internet connection is required to operate Freshdesk Contact Center.